FAQ'S
brand
Dermelect can be found on QVC, Dermstore, Skinstore as well as doctor’s offices, apothecaries and spas around the UK.
Feel free to reach out to us via email at support@dermelect.com, via social media @dermelect or our toll-free number- 0333 000 2100 (M-F 9-5 GMT). Please allow up to 4 hours for a response.
Our ingredients are sourced around the globe however, our products are formulated, filled, certified and packaged in the United States. We are headquartered in New York!
product
A great number of Dermelect treatments are vegan! As always, you can feel free to email us at support@dermelect.com to verify if a treatment is vegan.
A great number of Dermelect treatments are gluten-free! As always, you can feel free to email us at support@dermelect.com to verify if a treatment is gluten-free.
Please note, although many of our products do not contain gluten, none of our products are certified gluten free. As always, we encourage customers who have serious allergies to consult a doctor or conduct a patch test before using any product.
We are proud to be certified cruelty free by PETA and we do not test any of our ingredients or formulas on animals!
Although many of our treatments do not have nuts or soy, Dermelect products are not certified nut or soy free. We recommend consulting your physician regarding personal allergies.
While we do have pregnant women using our products, we recommend consulting your physician for personalised medical advice.
For best results, we recommend using Dermelect products together however, our treatments are suitable for use within any skincare regimen.
Dermelect treatments are suitable for all skin types including sensitive! As always, we encourage customers who have serious allergies conduct a patch test before using any product.
Dermelect treatments are sized to last anywhere from 30-90 days depending on the product as well as each user’s individual usage amount and frequency. All Dermelect products have a PAO (period after opening) symbol located on the product box, which is your best indicator for how long to keep a product for after first using.
Dermelect treatments are not certified organic.
orders
Dermelect offers free shipping everyday on orders over $25.00 on Dermelect.com. Please note, this unfortunately does not apply to international orders (orders shipping outside of the US).
Dermelect is proud to ship our treatments all over the world! Please note that all international orders on Dermelect.com are final sale and delivery to some destinations may take up to 21 days.
We most certainly do! Be sure to sign up for our email list if you haven’t already so you’re always in the know about our latest newest product launches, news, and promotions!
Please reach out to us at support@dermelect.com and a member of our team will make it right!
Please contact us at support@dermelect.com as soon as you notice the error. We will do our very best to adjust your order, as long as it is not already in the fulfillment process or in-transit.
Upon shipment, our system will automatically send you a tracking email with a live link to easily monitor the progress of our package. If you haven’t received an email from us within a few days of placing your order, please check your spam folder.
It can take carriers up to 24 hours after shipment to update your tracking information. If after that window, you’re still not seeing a change feel free to reach out to us at support@dermelect.com and we’ll be happy to assist you!
Orders are generally 3-5 business days after they leave our facilities. Please keep in mind, although we prioritize shipping out orders right away, we cannot control carrier transit times and/or delays. No need to worry- our carriers are always doing their best to get your order to you.
If your package was damaged during shipment, please contact us immediately at support@dermelect.com and we’ll make it right!
We kindly ask that you double-check your front door and mailbox as well as with neighbors and the other members of your household. If your package still cannot be located, please contact us at support@dermelect.com so we can assist you!
Our complete ordering policy can be viewed here. If you wish to return items purchased on dermelect.com, simply mail back your product within 30 days of receipt from us with a copy of your packing slip to:
Dermelect Cosmeceuticals
Attn: Returns
211 Elm Place
Mineola, NY 11501
accounts
If you are having trouble signing into your account, you can reset your password here. As always, feel free to reach out to us at support@dermelect.com for any further assistance!
Subscribe to our email list to be the first to learn about exclusive promotions, product launches and Dermelect news! To sign up, simply enter your email in the sign up box located in our footer on every page!
To unsubscribe from our mailing list simply click the unsubscribe link located on the bottom of all of our emails. You can also feel free to send us an email to support@dermelect.com requesting to be removed and we’ll take care of the rest!
